MEET THE TEAM from Gillanders Motors Ltd
We have built up an excellent team at Gillanders, all driven by one guiding ethos: to serve you, our customer, to the very highest standards we can – and not become complacent. Whether longserving members of staff or new faces, every Gillanders team member is chosen for their skills and because they put into practice our philosophy – to engage with you as an individual to fulfil your motoring requirements.
I have overall responsibility for the Parts and Service Departments, managing our experienced team, ensuring that everything behind the scenes runs smoothly. As Gillanders Aftersales Manager I am also customer-facing. My aim is to make the customer experience as pleasant and stress-free as possible, and I am very proud of the positive reputation that Gillanders and its Aftersales Departments have earned over many years, and which we continue to build upon.
It’s my job to manage the Sales Department on a day-to-day basis. Working with a team of sales staff, administrators and valeters I try to ensure that your experience of purchasing a vehicle is a pleasant one and that we have the correct stock to meet your needs. I work closely with the Aftersales Department, without whom we couldn’t deliver a vehicle, and the Accounts Team who keep us compliant with the paperwork. Gillanders Motors has a genuine desire to deliver great service. If you ever wish to discuss your experience please contact me directly: firstname.lastname@example.org
I am the first contact for our Aftersales Department and often the first person you talk to when contacting Gillanders, as I work at the main reception desk. When you need to book your vehicle into our workshop for servicing, repairs and MOTs, I schedule the bookings and ensure we have the right technician available for your job. If you require a loan car or you need to make use of our collection and delivery service, I can assist you in arranging these, too. Once the work is finished, I complete your invoice and arrange for the return of your vehicle.
I am responsible for processing all of the vehicle purchases and sales for both customers and suppliers. Once you choose a vehicle I will create an invoice and arrange for any pre-delivery work to be completed by our service team. To make sure everything we do is to the highest standard I check that all of our pre-owned vehicles have an HPI check and that all of our orders comply with the relevant regulations.
Whatever advice or information our customers require on parts and accessories, I am here to assist them. My responsibilities also include maintaining the Parts Department and ordering stock, so that we have the right parts in stock when needed or with minimal delay.
I run the Workshop, managing a team of expert technicians and advisors, who between them have many years of experience and are kept up to speed with the latest technological advances in vehicle servicing, diagnostics, MOTs and warranty work. I myself am a fully trained and experienced technician and I specialise in MOT testing. I am also proud to have become one of Gillanders’ well-known faces locally for both my reputation as a mechanic and as a member of the Gillanders team.
I am a member of the sales team and I am passionate about helping people who are looking for their next car to find the one that is right for them. As well as organising test drives, I help customers to discover the range of new and used cars we have at Gillanders, exploring with them the features and benefits of cars in relation to their needs. I then take the customer step by step through the sales process and finally hand over their new car when the time comes. I am certainly a people person and enjoy the diverse range of people I meet in this job.
Sales Executive and Motability specialist
I assist Gillanders customers with all their vehicle requirements, advising them not only on Peugeot and Suzuki but on other marques, too. In particular, I advise our Motability customers on the wide range of specially adapted vehicles available to them under the Scheme. It’s great to watch a happy customer drive away in the vehicle that suits their needs, knowing I assisted them to make the choice that was right for them.
Valet Team Leader
It is important that when customers visit Gillanders to view a car or collect it that their vehicle is clean, tidy and well prepared. The same is true of the Gillanders dealership. We want customers to see us at our best. So, in my role, I valet, wash, vacuum and prep cars. I also order materials and prep the Gillanders site and showroom.
How we greet and assist customers at Gillanders is important; so whether I’m answering the phone, greeting customers as they arrive at the dealership or taking service bookings, I make it a point to be polite, welcoming and helpful. I also undertake general administrative duties to help keep Gillanders running smoothly for our customers.