We have built up an excellent team at Gillanders, all driven by one guiding ethos: to serve you, our customer, to the very highest standards we can – and not become complacent. Whether longserving members of staff or new faces, every Gillanders team member is chosen for their skills and because they put into practice our philosophy – to engage with you as an individual to fulfil your motoring requirements.
I have overall responsibility for the Parts and Service Departments, managing our experienced team, ensuring that everything behind the scenes runs smoothly. As Gillanders Aftersales Manager I am also customer-facing. My aim is to make the customer experience as pleasant and stress-free as possible, and I am very proud of the positive reputation that Gillanders and its Aftersales Departments have earned over many years, and which we continue to build upon.
It’s my job to manage the Sales Department on a day-to-day basis. Working with a team of sales staff, administrators and valeters I try to ensure that your experience of purchasing a vehicle is a pleasant one and that we have the correct stock to meet your needs. I work closely with the Aftersales Department, without whom we couldn’t deliver a vehicle, and the Accounts Team who keep us compliant with the paperwork. Gillanders Motors has a genuine desire to deliver great service.
I am responsible for processing all of the vehicle purchases and sales for both customers and suppliers. Once you choose a vehicle I will create an invoice and arrange for any pre-delivery work to be completed by our service team. To make sure everything we do is to the highest standard I check that all of our pre-owned vehicles have an HPI check and that all of our orders comply with the relevant regulations.
Whatever advice or information our customers require on parts and accessories, I am here to assist them. My responsibilities also include maintaining the Parts Department and ordering stock, so that we have the right parts in stock when needed or with minimal delay.
I run the Workshop, managing a team of expert technicians and advisors, who between them have many years of experience and are kept up to speed with the latest technological advances in vehicle servicing, diagnostics, MOTs and warranty work. I myself am a fully trained and experienced technician and I specialise in MOT testing. I am also proud to have become one of Gillanders’ well-known faces locally for both my reputation as a mechanic and as a member of the Gillanders team.
As the dedicated sales professional for Suzuki, I am here to help you make the right decision, with my extensive knowledge and experience, my job is to make sure you get the right advice to make sure you get the right car for you, why not pop in for a coffee and chat.
I have been in the motor trade man and boy and as such I have the knowledge and experience to give you impartial advice to make you feel relaxed and confident. My priority is that you have everything you need to make the choice that’s right for you. Why not pop in for a coffee so I can bring you up to date with all the benefits of the Kia range.
100% Customer service is something we all strive for at Gillanders and I am no different. I focus on keeping you happy and informed throughout your experience with Gillanders. A warm welcome awaits you and continues as you become part of the Gillanders family.
MEMBER OF THE SALES TEAM
Member of the Gillanders Sales team, Stuart has vast experience within the automotive industry, he is here to help you make the right decision. With so many Kia and Suzuki models to choose from, he will help you decide which model is best for you and your lifestyle. So pop in for a coffee and a friendly chat.
KIA PRODUCT GENIUS
I am here to help you choose the right car and model for you, so if you are looking for a small car like the Picanto or a large 4×4 like the Sportage or Sorento, I have the knowledge to give you impartial advice to make you feel confident in making the right decision. My priority is that you have everything you need to make the right choice.
Why not pop in for a coffee so I can bring you up to date with all the benefits of the whole Kia range.
Craig Cessford & Calum Heywood
Being part of the valeting team, It is important that when customers visit Gillanders to view a car or collect it that their vehicle is clean, tidy and well prepared. The same is true of the Gillanders dealership. We want customers to see us at our best. So, in our role, we valet, wash, vacuum and prep cars. we also order materials and prep the Gillanders site and showrooms.